Outsourcing Program Audit
Program audits are one of the best ways to keep your outsourcing initiative delivering value for your company. Over time, even the most well designed outsourcing program becomes inefficient. These inefficiencies can develop for many reasons; a complacent or under performing vendor, changes in your business, or simply a lack of oversight due to prior success.
Our audit services are designed to take a comprehensive look at your outsourcing operation from contract to vendor performance. We can even suggest a portfolio of ongoing metrics to help you self-audit in the future.
Audit Features
- Contract terms and conditions
- Labor rate review
- Vendor service level agreement (SLA) performance measurement
- Billing accuracy and traceability
- Measurement of overhead costs associated with managing the outsourcing program
- Analysis of accuracy of cost, schedule, and quality
- Intellectual property protection practices
- Onsite vendor practices
- Contractor practices compliance with internal HR policies
- Export process evaluation
- Management oversight evaluation
Each audit includes a complete analysis and evaluation of key program areas as well a recommendations to bring your program back to a highly manageable outsourcing program.